ENGAGEMENT MODEL WITH STAKEHOLDERS
We make every effort to build solid relations that are based of trust
The Iberdrola group has developed its own stakeholder engagement model, which is aimed to ensure that the stakeholders have sufficient capacity to engage with the company and therefore to establish relations based on trust with them.
This Model is in line with the strategy of the company and inspired by the principles laid out in its By-Laws [PDF], the Purpose and Values [PDF], the General Sustainable Development Policy and the Stakeholder Relations Policy.
These principles are summarised below:
This Model is based on a process of continuous improvement, which receives constant feedback to ultimately achieve the company's purpose: to continue building together each day a healthier, more accessible energy model, based on electricity. The process is governed by the following steps:
Stakeholder engagement model of Iberdrola group.
Iberdrola is applying this Model throughout all group companies, countries, businesses, facilities, following the guidelines of the most renowned international standards (AA 1000 SES 2015) and sustainability indexes (Dow Jones Sustainability Index).
Our corporate culture, which places Stakeholders at the centre of our decisions, is driven by the Board of Directors, Sustainable Development Committee, the Reputation and CSR Committee and by the specific Stakeholder Relations Unit in the Corporate Social Responsibility department. Iberdrola also has an internal body that coordinates stakeholders, the Iberdrola Stakeholders' Hub, which encompasses all Iberdrola Stakeholders and businesses at the corporate and country levels. The Hub has regular meetings and is sometimes attended by external experts on this subject.