PRINCIPLES OF STAKEHOLDER RELATIONS

Committed to Stakeholder engagement

Iberdrola group is laying down and fostering a series of sound principles to engage our Stakeholders and build trust-based relationships. All Iberdrola professionals share these principles, which guide our relations with Stakeholders on a daily basis.

PRINCIPLES OF RELATIONS WITH OUR STAKEHOLDERS

Responsibility

to build relationships based on ethics and sustainability

Responsibility


Act responsibly and build relationships based on ethics, integrity, sustainable development, and respect for human rights and the communities affected by the various activities of the group.

Transparency

in relationships and in communications

Transparency


Ensure transparency in relationships, and in financial and non-financial communications, sharing truthful, relevant, complete, clear and useful information.

Active listening

and direct, constructive and inclusive dialogue

Active listening


Practice active listening — encouraging bi-directional and effective communication — and direct, fluid, constructive, diverse, inclusive and intercultural dialogue.

Participation

in all of Iberdrola's activities

Participation


Encourage the participation of the Stakeholders in all of Iberdrola's activities, promoting voluntary consultation processes or similar channels of interaction in application of the law of each country, and especially in the planning, construction, operation and decommissioning of the group's power projects.

Consensus

with local communities

Consensus


Work towards consensus with the Stakeholders, especially with local communities and indigenous populations, taking their viewpoints and expectations into consideration.

Collaboration

in order to contribute to our corporate purpose and values

Collaboration


Promote collaboration with the Stakeholders, in order to contribute to compliance with the corporate purpose and values of Iberdrola group and the achievement of the Sustainable Development Goals.

Continuous improvement

to respond to the needs of each moment

Continuous improvement


Seek continuous improvement, regularly reviewing Stakeholder engagement mechanisms to ensure that they respond in the most efficient way possible to the needs of each moment.