Get to know the channels to request information

Shareholders may request information about the General Shareholders' Meeting through the interactive On-Line Shareholders (OLS) system which is continuously available on the corporate website, by free phone 900 100 019 (hours: Monday to Friday, from 9:00 to 19:00) or via the e-mail ( of the Shareholders' Office.

This year we have also made available a Virtual Shareholder Assistant, a chatbot based on artificial intelligence, available to our shareholders to resolve online at any time and in real-time the most frequently asked questions on issues relating to the General Shareholders' Meeting.

The virtual shareholder assistant replaces the former Shareholder's Guide that Iberdrola published among the documentation for the Meeting.

Right to receive information

Until 11:00 on 2 March 2020, shareholders may exercise the right to receive information prior to the General Shareholders' Meeting by sending a request in writing to the Company in order to ask the questions or request the information or clarifications that they deem necessary regarding:

  • The matters included in the agenda of the call to meeting.
  • The information accessible to the public that has been provided by the Company to the National Securities Market Commission since the holding of the last General Shareholders' Meeting, i.e. since 29 March 2019.
  • The audit reports on the annual accounts and the individual management report of the Company and the management report of the Company consolidated with that of its subsidiaries for financial year 2019.

Shareholders may exercise this right to receive information by submitting their written request to the registered office (Plaza Euskadi número 5 - 48009 Bilbao) or by mailing a letter to the Company addressed to the Shareholders' Office or using any electronic device to connect to the Requests for Information application that can be accessed using one of the following alternatives to verify their identity:

1. Mobile phone (only for individuals)

 Access this link from any device (you will need a mobile phone to complete the verification)

2. Iberdrola personal passwords

Shareholders who have already requested personal passwords in prior years can use them again at this upcoming Meeting, without having to obtain new ones.

  Access with Iberdrola personal passwords (only individuals)

If you don't have your personal passwords, ENTER HERE AND REQUEST YOUR PASSWORD in three simple steps (you will have to provide an e-mail address).

3. Electronic certificate (FNMT and DNIe)

If you have an electronic certificate issued by the FNMT installed on your device or if you have a DNIe, you can directly access the application using the following link:

 Access with certificate (FNMT and DNIe)

Requests for information received from 29 March 2020 (inclusive) until 11:00 on 2 April 2020 will be answered within seven days following the end of the General Shareholders' Meeting.

From 29 March 2020 until 11:00 on 2 April 2020, the proxy representatives of the shareholders may also request information regarding the aforementioned issues in writing at the registered office (Plaza Euskadi número 5 - 48009 Bilbao) or by sending a request by post addressed to the Shareholder's Office or via Until 11:00 on 2 April 2020, the proxy representatives of the shareholders who have cast an absentee vote may also use the same channels to send in writing the presentations that they would like to make during the meeting and with respect to which they request inclusion in the notarial minutes.

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