Social dividend: we create sustainable value for all our Stakeholders

#economy #business #environmental sustainability

Iberdrola group coined the term social dividend to express its aim of creating sustainable value for all its Stakeholders through its activities. These are our most significant achievements at the end of the 2018 financial year.

True to our commitment to accountability and transparency, we have published our 2018 Sustainability Report [PDF], a document we produce annually to give stakeholders an accurate view of our performance as regards non-financial information, information about progress made with the social dividend and our contribution to meeting the United Nations Sustainable Development Goals (SDGs).

Here is some information about our most outstanding milestones at the end of the 2018 financial year:


  • Almost 3,500 new staff and over 1,400 young interns.
  • We have 34,000 employees, as well as a further 390,000 people who are employed indirectly worldwide.
  • Over 1.5 million training hours delivered to employees (47 hours per employee, four times the European average) and 2,700 internal promotions.
  • Over 70 pioneering measures aimed at achieving a healthy work-life balance.
  • 425 employees have participated in international mobility programs.


  • As regards the stock market, our progress in 2018 enabled us to propose an increase in shareholder remuneration of almost 7.7%, reaching 0.351 euros per share, to the 2019 General Shareholders' Meeting.
  • The overall return e in 2018 is 14%, compared to -11.5 % of the IBEX 35 and -11.3 % of the Eurostoxx 50. This ranked us among the top four electricity companies in the world by market capitalisation at the end of the financial year.
  • Iberdrola is the first Spanish company, and one of the first in the world, to formalise a Shareholder Involvement Policy [PDF], giving tangible expression to the company's commitment to dialogue with and proximity to shareholders.


  • We have two types of relationships with these bodies: relationships aimed at efficient regulation and generation of sufficient revenue for regulated businesses and, in addition, relationships for providing all the information they require, both for the normal operation of the business and for meeting demand.
  • As well as the direct relationships, we participate in regulatory process through the national and international business partnerships to which we belong: World Economic Forum, World Energy Council and European Round Table, to mention just a few international examples.


  • We monitor the quality of services provided in the various countries and undergo rigorous internal and external auditing processes that ensure compliance with established quality standards.
  • The safety of the network users is also of paramount importance, and we ensure that the products reach consumers with the adequate level of guarantee for their health and safety.
  • We also have a variety of mechanisms to measure customer satisfaction, gather consumers' opinions and implement suggestions for improvement.
  • Vulnerable groups are also a priority: at the end of 2108, we had 404,504 customers receiving the social subsidy.


  • We have made purchases to the value of 7,753 billion euros from almost 23,300 suppliers, 88% of them from local suppliers.
  • Suppliers are considered strategic actors and the Purchasing division has policies and mechanisms that guarantee fair value, transparency and ethics in the supply chain.
  • We also have the RSC Scoring model for assessing our suppliers' social responsibility.


  • We obey the law, comply with regulations governing advertising and marketing messages and adopt voluntary mechanisms and codes which ensure the transparency and accuracy of our communications, as well as applying the Code of Ethics in this field for all the employees.
  • We have regular engagement channels (telephone, email, corporate website, meetings) and we are in a constant process of innovation in formats and media to provide access to the information we generate.
  • To facilitate communication with customers, we have included a video-call help service (Whisbi) on the website and we are developing initiatives to make communication with customers with specific sensorial or language difficulties faster and simpler.
  • We promote information and training programmes on safety and energy-saving measures and, through our customers profile on Twitter (@TuIberdrola), we publish informative messages on safety and energy-saving measures.


  • Innovation: almost 270 million euros of investment in R&D for the development of new technologies tied to the energy transition. Likewise, the 70 million-euro Iberdrola Ventures - Perseo risk capital program has already invested over 50 million since 2008.
  • Fiscal contribution: 7.939 billion euros In 2017 and 2018 we were assessed as the top company in the fiscal transparency ranking of IBEX 35 companies produced by the Commitment and Transparency Foundation.
  • Access to energy: since the launch of the Electricity for All Program in 2014, we have contributed to enabling 5.4 million people to benefit from access to electricity through projects in Latin America and Africa.
  • Education: The Iberdrola U Universities Program reaches almost 200,000 students, 20,000 lecturers and 1,500 grant recipients.
  • Culture and sport: continuation of the Lighting Program of unique buildings, the collaboration with the Museo del Prado and the Museo Bellas Artes de Bilbao Restoration Workshops, support to museums and sponsorship of women's sport.
  • Vulnerable groups: promotion of diversity and the social inclusion of vulnerable groups through the Corporate Volunteer Program and group's foundations.


  • Increase in emission-free installed capacity to almost 33,000 MW, 68% of the total.
  • Intensity of CO2 emissions of 82 kg/MWh in Spain, well below the rest of Spanish companies and almost 75% lower than the European average.
  • Continuation of biodiversity protection and conservation plans.
  • Continuation of the Sustainable Mobility Plan with 23 actions aimed at employees, companies, customers and suppliers.
  • Reduced waste generation through the circular economy, involving all the actors who make up its activity.
  • Advances in the objective of making increasingly rational and sustainable use of water.


 Our commitments