COMMITMENTS TO THE STAKEHOLDERS
We make every effort to build solid relations of trust
Iberdrola considers it paramount to maintain good relations with its stakeholders - that is, with the groups that can affect, or that are affected by, the company's activity:
The company has a Stakeholder Relations Policy [PDF], whose ultimate aim is to build solid relations of trust with the stakeholders and ensure ever greater synchronicity with society and individuals in order to create sustainable value for all.
These relations are based on firm principles such as:
- Honesty and transparency, as generators of mutual credibility and trust
- Business ethics and corporate social responsibility
- A responsible business model
- Close engagement with the communities where Iberdrola operates
- Fluid channels of communication and dialogue
- Relevant and reliable information on the Group's performance and activities
DIALOGUE AND MATERIALITY
- With our team: joint subcommittees and committees with the workers, surveys, suggestions mailboxes, internal reviews and intranet.
- With the shareholders and the financial community: personal contact with investors, Office of the Shareholder, Shareholders' Club, Shareholders' Ethics Mailbox (On Line Shareholders) and the specific channel on the corporate website.
- With the regulatory authorities: regular consultations and meetings with the regulatory authorities through both direct contact and sector bodies.
- With the customers: personal and non-personal channels, systems for complaints and claims, satisfaction surveys, relations with consumer associations and institutions.
- With suppliers: Supplier Ethics mailbox, Supplier portal on the corporate website, Supplier Service Centre, supplier satisfaction surveys, registration and classification of suppliers, meetings with suppliers, and a specific mailbox.
- With the media: press notes, individual and group meetings, query mailbox on the corporate website and communication channels in the social networks.
- With the general public: participation in business confederations and chambers of commerce, relations with various social organisations in the communities in which the Group is present, and direct relations with the various public bodies in the countries where the Company operates.
- In regard to the environment: participation in environmental organisations, initiatives and associations, a specific mailbox on the corporate web page, participation in the social networks with environmental information, and assessment processes for environmental impact when implementing new facilities.
In order to identify the priority issues for the stakeholders and for the Company's strategy, a Materiality analysis is made to identify the following key points:
- Innovation and business opportunities
- Economic performance and fiscal transparency
- Customer satisfaction
- Development of renewable energies
- Electricity generation
- Strategy for the fight against climate change
- Electricity and gas supply
- Human rights
- Talent attraction and retention
- Socio-economic impact on the local community
- Health and safety of employees and contractors
- Access to energy for vulnerable customers
In its Sustainability report 2016 [PDF], Iberdrola explains the Company's management approaches to these issues, and the results obtained. The Integrated report [PDF] also contains information on this subject.