Legal conditions for access and use

Who we are

Iberdrola, S.A. (hereinafter "Iberdrola”) is headquartered in Bilbao (Bizkaia), Plaza Euskadi, nº 5. For more information you can call us at 944151411 or contact us through the following e-mail address

Iberdrola, S.A. is registered in the Companies Registry of Bizkaia in volume 17 of the Companies Book, folio 114, page 901 (currently BI-167-A), entry number 1, with Tax ID no. A-48010615.

It is also included on the List of Natural Gas Retailers drawn up by the National Markets and Competition Commission established in section 80.2 of Law 34/1998, 7 October, on the Hydrocarbon Industry.

Codes of conduct

Iberdrola is a member of Autocontrol (Association for Self-regulation of Commercial Communication) and has adopted the Advertising Code of Conduct and the Code of Ethics for E-commerce and Interactive Advertising approved by that Association, which are available on its website

Moreover, Iberdrola and its employees are subject to the internal Corporate Governance and Code of Professional Conduct rules, which are available to users together with the information relating to compliance thereof on the website


Iberdrola provides access to the website subject to the Terms of Use described below:

Access and users

Those who access the website become USERS, who fully and unreservedly accept each Term of Use listed herein, without prejudice to the specific conditions that may need to be applied if a USER wishes to sign up for any of the services on offer on the website.

The Portal service is offered free of charge. However, Iberdrola reserves the right to condition access to some services on prior USER registration through completion of a User Registration Form, which is available to anyone who wishes to become as a REGISTERED USER.

When a USER is required to sign up as a REGISTERED USER or to provide personal details to be able to access any of the specific services, the provisions set forth in the chapter on Safety and Protection of Personal Data shall apply to the collection and processing of such personal details.


To improve the features offered on the website, Iberdrola reserves the right to modify, expand or temporarily discontinue the display, configuration, technical specifications, content and services on the website, at any time, unilaterally and without prior notice.

It also reserves the right to amend at any time these Terms of Use, as well as any other specific conditions contained on the website


At Iberdrola one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our corporate website without problems.

Based on this commitment, the Iberdrola website has been designed in compliance with the Web Content Accessibility Guidelines 2.0 established by the W3C (World Wide Web Consortium).


Iberdrola guarantees that all the content and services offered on respect the principle of human dignity, the principle of non-discrimination on grounds of race, sex, religion, opinion, nationality, disability or any other personal and social circumstance, as well as the principle of youth and child protection.

Terms of Use

The USER undertakes to make proper use of the content and services on, which may never be used for illicit activities or actions which may be contrary to public order, national defence or public health. Any use by the USER of the content and services must respect the principles listed in the preceding paragraph.

The USER is expressly authorised to display all the information contained on the website, as well as to make private reproductions of such information on the USER's computer systems, provided that such content is for the USER's exclusive use and is not transferred subsequently to third parties.

Intellectual and industrial property

The intellectual and industrial property rights to the content of the website, their graphic design and computer codes, as well as the trade names, trademarks and distinctive signs that appear therein, are owned by Iberdrola, unless otherwise stated.

Any reproduction, distribution, commercialisation or transformation of the content which has not been expressly authorised by its owner constitutes an infringement of the intellectual and industrial property rights protected by Law.

Iberdrola may bring any administrative, civil or criminal proceedings in the event of infringement of these rights by the USER.

Exclusion of guarantees and responsibility

Access to and use of the website will be under the USER's exclusive responsibility.

Iberdrola takes no responsibility for the accuracy, veracity and validity of any information not prepared by the Company and whose content belongs to third-party information sources unrelated to the Company. In this regard, Iberdrola shall only be liable for its own services and the content directly originated by it and identified by its Copyright as a trademark or intellectual or industrial property of Iberdrola.

Iberdrola neither guarantees nor assumes responsibility for damages of any kind arising from the following circumstances:

1. Lack of continuity in the operation of, or malfunctioning of the website.

2. Lack of usefulness, appropriateness or validity of the services and content offered on in relation to the USER's results and expectations.

3. Existence of viruses or programmes on the USER's computer or presence of viruses in the services provided by third parties through

4. Knowledge by unauthorised third parties of the type, conditions, characteristics and circumstances of the USER's access to and use of the website and the information and services.

5. Under no circumstances, including negligence, for loss of business, loss of use, loss of profits or loss of data, or for indirect, secondary, special or consequential damages resulting from access to or use of the services offered on the website, or otherwise included within its scope. 

Use of cookies

The website uses proprietary and third-party cookies to facilitate website browsing and secure greater effectiveness and personalisation of the services offered to USERS. For further information on use, please check the paragraph on the iberdrola cookies policy.

Translation into English

All the information and documentation available in the English version of this website is provided for information purposes only. In the event of discrepancy between the content of the English and original Spanish versions, the latter shall take precedence.

Jurisdiction and applicable law

These Conditions of Use shall be governed by Spanish legislation.

In the event of any discrepancy or conflict in connection with the interpretation or application of these Conditions of Use or the website's content, in general, Iberdrola and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the USER's place of residence. In the case of USERS resident outside of Spain, Iberdrola and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the city of Bilbao.


Registering for the services as a registered user

To be able to access certain services, you need to sign up as a REGISTERED USER of The data for completing the Registration Form are provided freely and voluntarily, and for this reason they must be true and reflect the USER's real situation.

The USER undertakes to make diligent use of, and not to reveal to third parties his or her username and password, and to inform Iberdrola as soon as possible of the loss, theft or any risk of a third party gaining access to such data.

When signing up as a REGISTERED USER, the USER agrees that his or her personal data and/or any other data provided may be processed in an automated or manual way.

Personal data protection

We take care of you at Iberdrola, thus, Iberdrola guarantees the security and confidentiality of the personal data you provide us as a USER of, in compliance with Act 15/1999, dated 13 December, on Personal Data Protection (hereinafter "LOPD 15/1999").

Unless otherwise stated on the website forms asking for the USER's data, the sole purpose for collecting and processing personal data is to manage the information provided in the enquiries, subscription of services, calls for tenders and job applications that the USER submits to Iberdrola through the website, to ensure compliance with the website's Terms of Use and fulfil legal obligations applicable thereto.

The data requested from the USER on the website forms is mandatory, unless otherwise stated on the relevant form. If the USER does not provide the requested mandatory data, Iberdrola will be unable to process the form.

The data obtained are subject to the security measures and privacy policy approved by Iberdrola according to the regulations in force at any given time.

Should the request include personal data relating to natural persons other than the individual making the request, the user must inform them of the content of this clause before their inclusion, in accordance with section 5.4 of LOPD 15/1999.

In accordance with LOPD 15/1999, you may exercise your rights at any time to access, rectify, cancel or oppose your personal data, by written letter affixed with a copy of your National Identification Card or Passport, through the measures provided for under Royal Decree 1720/2007 of 21 December, which approved the implementing regulations of the LOPD 15/1999.

According to aforementioned, if the USER provides Iberdrola any personal data in this website, depending on the file where the USER include those data, they may exercise their rights at any time to access, rectify, cancel or oppose their personal data, in the following addresses:

  • Career Center

    The owner of the submitted data may exercise the right to access, rectify or delete his/her details as well as any other rights afforded them by the current legislation relating to the personal information held in the database, under the terms of the provisions of LOPD 15/1999, and any subsequent regulations that amend this law. In order to exercise these rights, applicants should contact the owner of the database in writing - Iberdrola, S.A. Plaza Euskadi 5, Bilbao 48009, Spain - indicating the reference "Personal Data Protection" and enclosing a copy of their national identity card, Passport or any other valid identifying document.

     More information

  • Suppliers

    According to the Personal Data Protection Act (Law 15/1999), we remind you the possibility of exercise your right of access, disagreement, cancellation and rectification of your personal data, by writing, attaching your ID card or passport, to the next address, Iberdrola, S.A., Supplier's attention responsible LOPD, Plaza Euskadi number 5, 48009 Bilbao (Bizkaia).

     More information

  • On Line Shareholders

    The owner of the data shall, have the rights of access, rectification, objection, or erasure of the data collected by the Company. Such rights may be exercised, on such terms and conditions and in compliance such requirements as are established by applicable law for such purpose, by means of a letter addressed to Iberdrola, S.A., Secretaría General (Ref. LOPD) at Plaza Euskadi 5, 48009 Bilbao.

     More information

  • Shareholder's Club

    As provided for under the Personal Data Protection Act (Law 15/1999), you may exercise your rights to access, modify, oppose and cancel personal data at any time by sending written notice thereof to Iberdrola, S.A. Relación con Inversores, c/ Tomás Redondo, nº1, 28033, Madrid, attaching a copy of your ID card or passport thereto.

     More information

  • Alerts

    In accordance with the provisions of the Personal Data Protection Act (Act 15/1999), users may exercise at all times their right to access, change, oppose and cancel their personal data by sending a letter to Iberdrola S.A. C/ Tomás Redondo, nº 1, 28033, Madrid, attaching a copy of their ID card or passport and indicating the reference "Web Alerts".

     More information

Additionally, regarding the public and privates, acts and events, organized by Iberdrola where the guests provides personal data, they may exercise their rights at any time to access, rectify, cancel or oppose their personal data, in the following addresses:

  • Image and Corporate Events

    In accordance with the provisions of the Personal Data Protection Act (Act 15/1999), you reserve at all times the option to exercise rights of access, opposition, cancellation and rectification of their personal data by writing to "Iberdrola S.A. Dir. Imagen y Eventos Corporativos Ref.: LOPD." at calle Tomas Redondo 1, 28033 Madrid (Spain).

  • Digital Media & Social Networks

    In accordance with the provisions of the Personal Data Protection Act (Act 15/1999), you reserve at all times the option to exercise rights of access, opposition, cancellation and rectification of their personal data by writing to "Iberdrola, S.A., Dir. Medios Digitales & Redes Sociales. Ref.: LOPD." Calle Tomás Redondo 1, 28033 Madrid.

  • Internal Communication

    In accordance with the provisions of the Personal Data Protection Act (Act 15/1999), you reserve at all times the option to exercise rights of access, opposition, cancellation and rectification of their personal data by writing to "Iberdrola, S.A., Dirección de Comunicación Interna. Calle Tomás Redondo 1, (ref.: Comunicación Interna - ref.: LOPD)", 28033 Madrid.

Privacy policy

Through you can access and change at any time the personal data gathered as a result of the services hired with Iberdrola, which are included in computer files, to manage your contracts.

Consent for the use of electronic means for communication

At Iberdrola we want to guarantee that all business-related communications with our shareholders and investors comply with current legislation.

For this reason, in accordance with the provisions of Law 34/2002 on Information Society and e-Commerce Services and Law 9/2014, 9 May, on General Telecommunications, we hereby inform you that IBERDROLA may send you information by electronic means on the General Shareholders' Meeting, Dividends, Presentation of Results, Financial Tools and general company information, if you have authorised us expressly when you provided your data.

You shall be entitled to cancel this authorisation at any time at the address, and via the link enabled for this purpose in the communications you receive.

Security measures

Access to the transactional pages through which the USER signs up for Iberdrola services takes place in a secure environment. To confirm that you are at a website belonging to our Company, check that the words Iberdrola appear in the upper status line. You can also check that you are in a secure environment by looking at the URL address shown in properties (clicking the right mouse button). The URL address begins with https", where the "s" shows that the contents are offered by a safe server.


The website provides links to other websites or content owned by third parties. The sole purpose of the links is to offer the USER the possibility of complementing the information through those links. Iberdrola will not be held liable for any results that access to such links may have for the USER.

The USER, and in general any natural person or legal entity intending to establish any technical link device between its website and the website must first ask Iberdrola for authorisation in writing. The establishment of the link does not imply the existence of a relationship between Iberdrola and the owner of the website with which the link is established, or the acceptance or approval by Iberdrola of its content or services.