Contact channels
- Customer Service Residential and Small Businesses (24h):+34 900 225 235 | clientes@iberdrola.com
- Producer Special System Service Tel:+34 902 12 13 24 Fax: +34 902 10 84 26 | crc.regimenespecial@iberdrola.es
- Distribution and Repair Service Tel. (24h): +34 900 17 11 71 | distribucion@iberdrola.es ; instaladores@iberdrola.com
- Enviroment medioambiente@iberdrola.es
- Corporate Communication Office Tel. +34 91 381 54 44 / +34 91 382 59 16 Fax.: +34 91 784 38 65 | comunicacioncorporativa@iberdrola.com
- Employment Channel Contact Filling
- Supplier Service Centre Tel.:+34 91 784 29 15 Fax:.+34 91 784 36 97 | cas.admon@iberdrola.es
- Investor Relations Office investor.relations@iberdrola.es
- Office of the Shareholder Tel.:+34 900 10 00 19 | accionistas@iberdrola.com
- Shareholders' line (UK): Tel.:+44 (0)871 384 2936 Fax.:+44 (0)871 384 2100 | *Calls to this/these numbers are charged at 8p per minute from a BT landline. Other telephony providers costs may vary.
- US Private/Retail Shareholders:JPMorgan Chase & Co JPMorgan Chase & Co., P.O. Box 64504, St. Paul, MN 55164-0504 Tel. (General): +1 (800) 990-1135 Tel. (Desde fuera de EE.UU.): +1 (651) 453-2128 Tel. (Directo Global Invest): +1 (800) 428-4237 | jpmorgan.adr@wellsfargo.com
Iberdrola24h
AVAILABLE 24/7, EVERY DAY OF THE YEAR
CUSTOMER
Service900 22 52 35Learn here what can we do to help you and other phone attention numbers.
TECHNICAL ASSISTANCE
900 22 45 22Learn here how can we help you.
DISTRIBUTION-FAULTS SUPPORT
Service900 17 11 71Learn here how can we help you.
Customer attention phone number
Our Customer Service hotline Note (*) will help you with enquiries and formalities regarding your contracts, such as:- Update your details
- Change direct debit account
- Ask questions
- Report a fault
- Cancel your contract
- Provide a meter reading
- Get a new contract
- Modify a contract
- Learn about offers and promotions
- Find out the status of an operation
- Get information about faults
- Get copies of bills
- Make a complaint
We offer you the following hotline numbers for our available languages:
Language
Calls from Spain
Calls from other countries
- French900 32 20 33962 32 80 22
- English900 32 20 44916 49 63 30
- German 900 32 20 49962 32 80 21
- Spanish, Catalan, Basque and Valencian 900 22 52 35916 49 63 28
To be able to deliver a better service it is important that, before calling Customer Service line, you have an Iberdrola bill or the ID card of the owner of the contract at hand.
*Note : More information in https://www.iberdrola.es/customers/indexTechnical assistance phone number
Our Technical Assistance hotline will help you with any formalities, such as:- Report an incident regarding your home gas installation if you have signed up to the Heating Gas Maintenance Service
- Cancel or change the date of your boiler service
- Report an incident regarding your home or business electrical installation that does not involve a fault on the main Grid or the building's electricity network
- Make a complaint, submit a claim or ask any questions regarding:
- Gas Maintenance Service
- Electrical Emergencies Service
- Iberdrola Home Support Service
- Iberdrola SME Support Service
Distribution-faults phone number
The following operations (*) can be performed through these channels:- Report and get information about incidents
- Query scheduled work
- Report a dangerous situation concerning an installation that pertains to Iberdrola Distribución Eléctrica
- Provide a meter reading
- Make a complaint or claim
- Open a file regarding utility connections
- Query a file regarding utility connections
- Check the processing status of an inspection dossier
- Report a fraud situation
- Check the processing status of a meter installation
- Check Supply Point data
- Access the meter's load curve
- We offer a special service for information on incidents in the service provided for local institutions (Local Councils, Police and emergency services) that may be affected