Avangrid accelerates the use of artificial intelligence to improve operations and customer experience

Avangrid, Iberdrola's company in the United States, is expanding its use of artificial intelligence, advanced analytics, digital network capabilities and responsible data governance to strengthen network reliability and improve customer service. The initiative is part of its strategy to integrate technology into planning, operations and service delivery in an increasingly dynamic energy environment.

The company is using AI tools to automate repetitive tasks, improve data analysis, optimise asset management and enable faster, better-informed decision-making. Key applications include the use of drones to inspect electricity infrastructure, voice-of-the-customer solutions to identify needs and areas for improvement, and tools such as First Time Right, Ask E&P and predictive analytics to support field operations, environmental permitting and asset planning.

Through these initiatives, Avangrid aims to move from experimenting with AI to integrating it into day-to-day operations.

You can read the full story in the Avangrid Newsroom.