Terms and Conditions of Use of the Shareholder Virtual Assistant Chatbot

Last updated: 20 March 2026

1. Purpose

This document governs the use of the Shareholder Virtual Assistant chatbot (AVA), available at www.iberdrola.com (hereinafter, the “Chatbot”), the purpose of which is to provide information regarding the General Shareholders’ Meeting (hereinafter, the “General Meeting”) of Iberdrola, S.A. (hereinafter, “Iberdrola”), to be held on 29 May 2026.

2. Nature of the Service

The Chatbot is provided for informational purposes only.

The responses generated by the Chatbot do not constitute professional, legal, technical or any other form of advice. Use of the Chatbot does not create any contractual relationship or commitment between the User and the website www.iberdrola.com.

3. Access

Access to and use of the Chatbot confers upon the person accessing it the status of User, and implies the User’s full and unconditional acceptance of these Terms and Conditions of Use.

4. Privacy and Data Protection

This Chatbot does not collect, store or otherwise process users’ personal data.

No identifying information is requested, nor does the Chatbot include any logic designed to identify personal data. It solely records questions submitted by users that relate to the General Meeting.

In this regard, and in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 (LOPDGDD), it is hereby guaranteed that:

• No personal data is processed.
• No data transfers are carried out to third parties or outside the European Economic Area.
• No automated decisions are made that produce legal effects or similarly significant effects on the user.

5. Artificial Intelligence

The Chatbot uses artificial intelligence technologies in a private environment to establish logical connections between users’ queries and the information previously stored in its system.

6. Acceptable Use

The User undertakes to use the Chatbot diligently, ethically and in accordance with applicable law. In particular, the following actions are prohibited:

• Using the Chatbot for unlawful, fraudulent or abusive purposes.
• Entering content that is offensive, discriminatory or that infringes third-party rights.
• Carrying out actions that may damage Iberdrola’s image or reputation.
• Attempting to access, interfere with or alter the internal functioning of the Chatbot.

7. Limitation of Liability

Given the informational nature of the Chatbot, Iberdrola shall not be liable for:

• The accuracy, timeliness or applicability of the responses generated by the Chatbot.
• Any damage or loss arising from the use of the Chatbot or from the interpretation of its responses.
• Technical failures, interruptions or errors in the operation of the Chatbot.

8. Intellectual Property

The content of the Chatbot and the technology used are protected by intellectual property rights. The User does not acquire any rights over the software, its operating logic or the generated content.

9. Amendments

Iberdrola reserves the right to amend these Terms and Conditions at any time. Any amendments shall be published in this section and shall become effective upon publication.

10. Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by Spanish law. For any dispute arising from the use of the Chatbot, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Bilbao.

11. Translation

The versions of these Terms and Conditions of Use of the Shareholder Virtual Assistant Chatbot in languages other than Spanish are provided for informational purposes only. In the event of any discrepancy between the content of the versions in other languages and the original Spanish version, the latter shall prevail.