#R&D
Innovation is one of the main tools for a company to guarantee its sustainability, efficiency and competitiveness. In our case, our continued commitment to innovation has made us the most innovative Spanish utility, and the third most innovative in Europe, according to the European Commission's classification.
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The television, the fridge and even the coffee maker are now smart. Virtual assistants powered by artificial intelligence coordinate our devices and learn from our habits to make our lives more comfortable and efficient. Home automation is no longer the future – it is the present, transforming the way we live in our homes.
With a customer base of around 30 million people, Amazon has become a benchmark in terms of innovation and customer loyalty. What is its secret? One of the people behind it is Amazon Business UX Manager, Chuck Ames, who gives us an insight into the reasons behind the company's success, he also shares with us his passion for design and his dedication to the customer.
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According to the first list published by Fortune magazine in 1955, 429 of the 500 most important companies in the world no longer exist. In a volatile society like ours, where the digital revolution is changing the way we consume, communicate and get information, companies — like species — must adapt to survive.
ICT (Information and Communication Technologies) offer many advantages: greater access to information, cost reduction in the labour sector, greater connectivity between people, etc. However, digitalisation is not happening equally all over the world, because imbalance exists and this is known as the digital divide.
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In a world subject to constant change on the back of the digital revolution, innovation has become essential. This is not only true for the business world, but also for cities. Discover which are the most innovative and competitive cities in the world, and the criteria that have put them at the top.
The UN estimates that by 2050, 80% of the world will live in cities. Until then we have many challenges to overcome to make them more sustainable, inclusive and liveable places, as called for in the United Nations' New Urban Agenda.
