IBERDROLA'S MEASURES IN BRAZIL IN RESPONSE TO COVID-19

We have launched a number of measures in Brazil to combat the coronavirus

Neoenergia — Iberdrola group's subsidiary in Brazil — and its distributors (Coelba, Celpe, Cosern and Elektro) have put in place a series of measures aimed at safeguarding the health and safety of everyone: customers, employees, suppliers, shareholders and the general public. The company is focusing its efforts on ensuring the electricity supply in its areas of operation (Bahia, Pernambuco, Rio Grande do Norte, interior São Paulo and five towns in Mato Grosso do Sul), concentrating on customers such as hospitals, sanitation companies and prisons.

  • sub MAKING PAYMENT EASIER Making payment easier.

    We launch a debt negotiation platform

    Amid the economic impact of the coronavirus, and with the aim of offering digital solutions to its more than 14 million customers, Neoenergia has launched an exclusive portal for negotiating debts. This intuitive tool offers advantages like flexible payment and alternative conditions, and is available 24 hours a day.

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  • sub DISTRIBUTING FOOD Food distribution.

    We distribute food to communities in Rio and São Paulo

    The Neoenergia Institute and CIEDS (Integrated Centre for Sustainable Development Programmes and Studies) have come together to distribute hot meals to vulnerable populations in communities in Rio de Janeiro and São Paulo.

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  • sub PAY FROM HOME Pay from home.

    We are adopting bill payment with emergency help cards

    Neoenergia has launched another digital solution for its more than 14 million customers who have signed up for emergency assistance. There is no need for them to leave their home to pay their electricity bill as it can be done with a virtual Caixa Econômica Federal card.

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  • sub IMPACTÔ PROGRAM Impacto program.

    Social acceleration program against COVID-19

    The Neoenergia Institute, in association with the Ekloos Institute, has prolonged the registration period, until 1 June, for the second Impactô Social Acceleration program, aimed at social organisations mobilised to combat the coronavirus.

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  • sub SAFETY Safety.

    A fourfold increase in safety inspections

    Looking after our employees is an intrinsic part of our daily routine, and during the COVID-19 pandemic we have multiplied our preventive measures by four to keep our teams safe from accidents and from the coronavirus. As a result, safety inspections increased by 317 % between January and April 2020.

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  • sub SOCIAL TARIFF Cosern.

    We are registering customers for exemption from their energy bills

    Over 240,000 families have already benefited from the Social Tariff program aimed at people on a low income. In April, Neoenergia reminded its customers of the importance of re-registering in order to qualify for these subsidies, which can extend up to a 100% discount on energy consumption.

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  • sub NEW REALITY

    We are making the future now

    We are experiencing continuous change each day, which requires a new approach. It is time to reinvent ourselves and build a different tomorrow. In Neoenergia, we believe that the future is being made now and we are increasingly prepared for the challenges to come. Will you accompany us on this journey?

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  • sub NEW WEBSITE New website.

    Our initiatives

    We have created a new website with all the initiatives that we are undertaking to combat COVID-19.

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  • sub CHATBOT Chatbot.

    Our chatbot receives a million questions

    As a way of preventing the spread of the pandemic, Neoenergia's concessionaires have opted to provide customer assistance via Whatsapp using a chatbot. In little over a month (since 20 March) this chatbot has given over a million responses.

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  • sub BEHIND CULTURE Culture.

    Supporting culture in times of pandemic

    The Neoenergía Institute stands behind creative economy initiatives during COVID-19, in particular driving measures to bolster regional culture and boost the economy.

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  • sub TEAMWORK Teamwork.

    Teamwork helps working from home

    All areas have had to come together to make it possible for 4,000 Neoenergia employees to work from home, particularly in the IT service, which in a mere four days was capable of setting up a large part of its structure.

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  • sub MUSIC FOR CONFINEMENT Music for confinement.

    Listen to our playlist "Focus and concentration"

    To avoid spreading the novel coronavirus, many people are working or studying from home. With this in mind, we have produced a Spotify playlist, called Focus and Concentration, to help to avoid distractions and improve concentration. Have a listen!

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  • sub ENCOURAGING VOLUNTARY SERVICE Encouraging voluntary service.

    Supporting voluntary service during the COVID-19 pandemic

    As part of Neoenergia's corporate culture, the company is encouraging people to volunteer and make donations to help the families most affected by the necessary measures brought in to fight the coronavirus.

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  • sub CUSTOMER SERVICE Customer service.

    Shortening service times

    Our concessions have a tool that automatically schedules its teams' daily activities to satisfy external demand, including network inspections, resolving unscheduled power outages and the new connection service.

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  • sub ADVANCED TECHNOLOGY IN PLANTS

    A thermal camera to reduce the spread of the COVID-19 virus

    The Termopernambuco plant on the Suape Complex is using a body thermal measurement camera to detect cases of fever, one of the symptoms of Covid-19, among employees.

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  • sub HELP TO LOW-INCOME CUSTOMERS Low income customers are exempt from paying.

    Low income customers are exempt from paying

    Neoenergia's residential customers classified as low-income and with a monthly consumption of up to 220 kWh will be exempt from paying the electricity bill from 1 April to 30 June this year.

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  • sub DIAGNOSTIC TESTS United against the coronavirus.

    United against the coronavirus

    Companies across the electricity sector have joined a campaign to collect funds to produce and purchase Covid-19 diagnostic testing kits.

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  • sub PREVENTIVE MEASURES FOR ELECTRICIANS The electricity that people cannot do without.

    The electricity that people cannot do without

    Electricity is essential to continuing to provide the community with services. Learn about the preventive measures implemented to ensure a reliable electricity supply without endangering electricians' health.

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  • sub SUBSIDIZED SOCIAL RATE Social Tariff discount rate on Whatsapp.

    Social Tariff discount rate on Whatsapp

    Neoenergia customers can apply for the Tarifa Social discount energy rate from their retailers using Whatsapp. This measure is available to people whose monthly income is half the minimum professional salary or less.

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  • sub ONLINE FREE PLATFORM Plataform for teachers.

    We launch a platform for teachers

    The Instituto Neoenergia, in cooperation with the Integrated Centre for Sustainable Development Studies and Programs (CIEDS), has launched the Balcão de Ideias e Práticas Educativas project, a totally free platform that brings together a hundred different practices created by teachers for teachers.

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  • sub SAFETY MEASURES WITH ELECTRICITY Neoenergia boosts its safety measures.

    Neoenergia boosts its safety measures

    With more leisure time spent at home, children may be tempted to explore places and objects they usually don't notice. This means that extra care should be taken when they are near items like electrical appliances, cables, plugs and sockets.

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  • sub SUPPLIES TO HOSPITALS Supplies to hospitals.

    Neoenergia will be equipping hospitals and medical centres caring for patients with Covid-19

    Neoenergia will be equipping hospitals and health centres caring for Covid-19 patients with 220 air conditioners and efficient LED lamps.

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  • sub INVESTMENTS IN THE ELECTRICITY SECTOR Investments in the electricity sector.

    Neoenergia advocates for investments in the electricity sector for after the COVID-19 pandemic

    Neoenergia CEO Mario Ruiz-Tagle emphasised that at this difficult moment for the country, the economy and the electricity sector, the best alternative is to keep investing to prepare the segment for the reactivation of consumption after the impact of Covid-19.

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  • sub PAYMENT FACILITIES Payment facilities.

    Neoenergia offers to divide bills into up to twelve instalments

    To make life easier for Neogenergia customers and in light of the economic difficulties caused by the coronavirus pandemic, the company is offering customers the opportunity to pay their bills in up to 12 instalments with a credit card. The scheme also permits lump sum cash payments with no interest.

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  • sub ON THE STREETS

    We are still out and about getting our energy to you

    Now, more than ever, electricity has become a crucial asset for all our lives. That's why we're working every day to guarantee high-quality supplies to our 14 million retail customers.

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  • sub TECHNICAL VISITS

    Technical visits to hospitals, sanitation companies and prisons

    Distributors of Neoenergia, Iberdrola's Brazilian subsidiary, are making technical visits to health centres to detect potential issues with the grid and to serve as a direct channel for hospitals to get speedy attention in case of emergencies. The same goes for sanitation companies and prisons.

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  • sub WE ARE SUSPENDING ALL CUT-OFFS Neoenergia will not cut off electricity.

    Neoenergia will not cut off electricity to its residential customers

    Neoenergia, Iberdrola Group's subsidiary in Brazil, has decided to suspend all cut-offs for the next 90 days to its more than 14 million residential customers in all the areas in which it operates (Bahia, Pernambuco, Rio Grande do Norte, interior of São Paulo and five municipalities in Mato Grosso do Sul).

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  • sub DIGITAL CUSTOMER SERVICES Digital customer services.

    Neoenergia closes all physical customer services offices

    Our Brazilian subsidiary has closed its physical offices and is asking the customers of its retailers (Coelba, Celpe, Cosern and Elektro) to make use of digital customer services channels for services and emergency response. The company is ready to answer your questions promptly and efficiency via its digital channels.

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  • sub NEOENERGIA'S PAGE ON COVID-19 Neoenergia launches a portal on the coronavirus.

    Neoenergia launches a portal on the coronavirus

    Neoenergia, Iberdrola group's subsidiary in Brazil, has created a specific space within its corporate website to provide its Stakeholders with relevant information on the coronavirus epidemic. The page provides access to digital customer service channels, groups the company's official communications and offers advice on how to save on energy consumption and cope with the quarantine.

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  • sub TIPS ON HOW TO SAVE ENERGY Tips on how to save energy.

    How can I save energy working from home?

    Neoenergía offers advice on how to make more efficient use of energy to people working from home as a result of the measures adopted to control the spread of the coronavirus, COVID-19. It hopes that these will help you reduce energy use and secure the supply.

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  • sub EXCLUSIVE CHANNELS FOR THE HEALTH SECTOR Health sector.

    We are strengthening our services to the Brazilian health sector

    Neoenergia has designed a plan to give priority attention to the health, sanitation and water supply sectors directly related to fighting against and containing the spread of the coronavirus. To do this, it has enabled exclusive channels to respond more quickly to possible incidents in hospitals and water and sewerage companies.

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