Iberdrola launches a global action plan to deal with coronavirus

#social action #health #corporate social responsibility

Iberdrola group has launched a global action plan against coronavirus (COVID-19) to guarantee the business continuity and quality of supply for the duration of the crisis, while protecting people's health and safety. This will allow the company, which provides an essential service to the public, to ensure compliance with its commitments to its Stakeholders — customers, employees, suppliers, shareholders and society in general — in the countries in which it operates.

In the face of the pandemic caused by the international spread of the coronavirus (COVID-19), Iberdrola group has made it a priority to protect the health and safety of people in all the communities in which it is present. It is, therefore, adopting different measures to continue offering its services with the maximum guarantee of quality and continuity. The company, which supplies energy to more than 100 million people, has ensured the supply in all the countries in which it operates and to all its customers, in addition to reinforcing the service and establishing priority care channels for hospitals, health centres and other essential services.

Iberdrola has approved plans to facilitate the payment of invoices by its customers and to maintain the supply to vulnerable users, in addition to promoting the use of digital customer service channels. Likewise, it has also enabled teleworking systems for employees at its corporate centres and prohibited travel and face-to-face meetings, in order to prevent the spread of the virus and safeguard the health of its workers and collaborators.

The company has decided to hold its General Shareholders' Meeting, scheduled for 2 April at first call, by remote means. The group is therefore the first listed company to make use of the means approved by the Spanish government to balance the continuation of corporate activity with the fight against the spread of the virus.


      Spain              United Kingdom        

      USA                Brazil        

      Mexico            Other countries





  • sub GREEN BONDS Green bonds.

    First company to issue green bonds during the COVID-19 crisis

    Iberdrola has become the first Spanish company to issue green bonds during the COVID-19 crisis, for the sum of €750 million and with a maturity in excess of 5 years. In line with the group's strategy, the funds obtained will be earmarked for new renewable facilities, the development and operation of which will help to restore economic activity and maintain employment.

  • sub GLOBAL ACCESS TO SANITARY SUPPLIES Global access to sanitary supplies.

    Iberdrola donates €22 million in medical supply

    Iberdrola has closed an initial purchase of essential healthcare supplies in China, valued at €22.1 million, which will be delivered to the government upon its arrival in Spain, scheduled for the first half of April. Specifically, the company has acquired 450 ventilators, 4.6 million masks, 120,000 protective coveralls and 20,000 pairs of protective eyewear by signing four major contracts with Chinese companies.

  • sub PROTECT PEOPLE AND EMPLOYMENT Ignacio Galán, chairman of Iberdrola.

    "Now more than ever companies must prove our ability to contribute to society"

    In an op-ed published in Abc newspaper, Iberdrola chairman Ignacio Galán reiterateS the company's commitment to society in the midst of the coronavirus crisis. A commitment that materializes in two aspects: protecting people and safeguarding jobs.




  • sub GUARANTEEING SUPPLIES Guaranteeing supplies.

    Contingency plan to guarantee supplies

    ScottishPower has rolled out contingency measures to assure electricity supplies for 3.5 million households and businesses during the coronavirus crisis.

  • sub ADDITIONAL EFFORTS FOR COVID-19 Additional efforts for Covid 19.

    We go the extra mile to keep hospitals connected

    ScottishPower, our UK subsidiary, has sped up the reparation of an issue detected at a local high voltage substation that could have led to a power cut for customers and the nearby Bangor Hospital. All within its campaign of reviewing network resilience and supply quality to ensure hospitals across the country have the most reliable power supply possible.

  • sub FREE BICYCLES Free bicycles.

    Free bicycles for healthcare workers

    National Health (NHS) staff in Glasgow can cycle for free thanks to an agreement between Scottish power, the city council and bike rental firm nextbike. This will enable them to avoid using public transport when commuting to and from work.

  • sub SCOTTISHPOWER'S COMMITMENT Scottishpower commitment.

    We are protecting everybody's health and well-being

    Iberdrola group's subsidiary in the United Kingdom, ScottishPower, is committed to taking all necessary measures to help protect the health and well-being of its customers, employees and the communities where it operates. The company is working to ensure that the electricity supply is maintained and it is in close contact with the government, regulators and industry to take all the appropriate measures.


    We are implementing a continuity plan in the UK

    ScottishPower — through its distribution subsidiary, SP Energy Networks — has launched a business continuity plan to guarantee the maintenance of its activity during the coronavirus crisis, as well as to protect the health and safety of its customers and workers. In addition, the company has established a team constantly dedicated to monitoring and responding to customer requests.

  • sub USEFUL INFORMATION FOR CUSTOMERS Useful information for customers.

    ScottishPower enhances online operations for its customers

    Our subsidiary in the United Kingdom has set up a page on its website to help customers manage their energy services, facilitate bill payment for those who request it and answer frequent questions about the contracted service and possible incidents. The objective is to promote the use of digital channels by customers.



  • sub 31,000 MASKS COVID-19 masks.

    Avangrid donates 31,000 masks

    Our US subsidiary is donating a total of 31,000 masks to hospital and other institutions to help compensate for the scarcity of personal protective equipment during the coronavirus pandemic.

  • sub AVANGRID DONATIONS Avangrid donations.

    Avangrid and its Foundation donate $2m to combat the effects of the corona virus

    Our subsidiary in the United States is to donate one million dollars to help in the response to the pandemic in the states in which it operates (New York, Maine, Connecticut and Massachusetts). For its part, Avangrid Foundation will be setting aside a further million to support its partners who are engaged in the emergency response and in helping the population. The foundation linked itself last year to over 300 organisations, in more than 30 states, that are working to improve the resilience of communities, respond to disasters and help vulnerable groups, as well as working on other projects.

  • sub MEASURES TAKEN BY AVANGRID Measures taken by Avangrid.

    We are guaranteeing the continuity of our service in the United States

    Avangrid and all of its electricity and gas retailers (Berkshire Gas, CMP, MNG, NYSEG, RG&E, SCG, CNG and UI), as well as renewable energy production ones (Avangrid Renewables), will not cut off supplies to their customers for non-payment of bills and have launched a bill management and low energy consumption plan to reduce demand for electricity. The company is also supporting the country's emergency services and hospitals to guarantee their electricity supply.



  • sub ONLINE FREE PLATFORM Plataform for teachers.

    We launch a platform for teachers

    The Instituto Neoenergia, in cooperation with the Integrated Centre for Sustainable Development Studies and Programs (CIEDS), has launched the Balcão de Ideias e Práticas Educativas project, a totally free platform that brings together a hundred different practices created by teachers for teachers.

  • sub PAYMENT FACILITIES Payment facilities.

    Neoenergia offers to divide bills into up to twelve instalments

    To make life easier for Neogenergia customers and in light of the economic difficulties caused by the coronavirus pandemic, the company is offering customers the opportunity to pay their bills in up to 12 instalments with a credit card. The scheme also permits lump sum cash payments with no interest.


    We are still out and about getting our energy to you

    Now, more than ever, electricity has become a crucial asset for all our lives. That's why we're working every day to guarantee high-quality supplies to our 14 million retail customers.


    Technical visits to hospitals, sanitation companies and prisons

    Distributors of Neoenergia, Iberdrola's Brazilian subsidiary, are making technical visits to health centres to detect potential issues with the grid and to serve as a direct channel for hospitals to get speedy attention in case of emergencies. The same goes for sanitation companies and prisons.

  • sub WE ARE SUSPENDING ALL CUT-OFFS Neoenergia will not cut off electricity.

    Neoenergia will not cut off electricity to its residential customers

    Neoenergia, Iberdrola Group's subsidiary in Brazil, has decided to suspend all cut-offs for the next 90 days to its more than 14 million residential customers in all the areas in which it operates (Bahia, Pernambuco, Rio Grande do Norte, interior of São Paulo and five municipalities in Mato Grosso do Sul).

  • sub DIGITAL CUSTOMER SERVICES Digital customer services.

    Neoenergia closes all physical customer services offices

    Our Brazilian subsidiary has closed its physical offices and is asking the customers of its retailers (Coelba, Celpe, Cosern and Elektro) to make use of digital customer services channels for services and emergency response. The company is ready to answer your questions promptly and efficiency via its digital channels.

  • sub NEOENERGIA'S PAGE ON COVID-19 Neoenergia launches a portal on the coronavirus.

    Neoenergia launches a portal on the coronavirus

    Neoenergia, Iberdrola group's subsidiary in Brazil, has created a specific space within its corporate website to provide its Stakeholders with relevant information on the coronavirus epidemic. The page provides access to digital customer service channels, groups the company's official communications and offers advice on how to save on energy consumption and cope with the quarantine.

  • sub TIPS ON HOW TO SAVE ENERGY Tips on how to save energy.

    How can I save energy working from home?

    Neoenergía offers advice on how to make more efficient use of energy to people working from home as a result of the measures adopted to control the spread of the coronavirus, COVID-19. It hopes that these will help you reduce energy use and secure the supply.


    We are strengthening our services to the Brazilian health sector

    Neoenergia has designed a plan to give priority attention to the health, sanitation and water supply sectors directly related to fighting against and containing the spread of the coronavirus. To do this, it has enabled exclusive channels to respond more quickly to possible incidents in hospitals and water and sewerage companies.






Iberdrola has released an action plan [PDF] to mitigate the impact of the coronavirus on its customers. Through it, the company guarantees the continuity of the energy supply in the country, reinforcing digital channels to serve customers and implementing a series of measures to make it easier for households to pay bills. Specifically, it is allowing its residential customers to pay in instalments over 12 months without additional surcharges and extend the payment period for bills issued in March and April for a period of 90 days.


Iberdrola has implemented a special plan to support its customers during the crisis caused by the COVID-19 pandemic and protect the health and safety of its workers. The company will give its residential and professional customers the possibility of paying invoices in various instalments and at no additional cost. The plan also ensures the supply of energy, especially for the emergency services, implements teleworking for all its employees and encourages digital and telephone customer service channels.


With the aim of supporting families and small and medium-sized companies, Iberdrola has decided not to apply interest to customers who have unpaid or overdue bills and it will allow the payment of overdue bills to be divided into a maximum of 12 instalments.