IBERDROLA'S MEASURES IN THE UK IN RESPONSE TO COVID-19

At ScottishPower we want to reassure you that we will do everything we can to keep you safe during the installation of our meters. To this end, we present a series of indications for the visit of our technicians.

Powering up new learning opportunities for children and families External link, opens in new window.

We have presented the families across central Scotland with an amusing and attractive way to learn during the COVID-19 pandemic thanks to Children's University Scotland and ScottishPower, which funded 1,000 new Wonderboxes.

Our transmission network: Our RIIO-T2 business plan and responding to COVID-19 External link, opens in new window.

Little did we know in 2019 when we published our Business Plan for SP Transmission — which covers how we will operate from 2021 to 2026 — that there was a pandemic just around the corner, and one as life-changing as COVID-19. Like so many other families and businesses, we at SP have not been immune to its impact and to the repercussions of the measures taken in response to it, which will no doubt last way beyond 2021.

We help nine charitable organizations to offer support to vulnerable people External link, opens in new window.

Scottish Power has contributed additional funds to help nine charitable organizations in the United Kingdom to offer vital services, such as support for emotional well-being, financial advice and medicine deliveries.

Committed to helping customers, colleagues, communities and recovery External link, opens in new window.

ScottishPower has signed up to the C-19 Business Pledge, highlighting its commitment and efforts to help customers, colleagues and communities to overcome the COVID-19 crisis and move into the recovery stage.

Supporting mental health during the COVID-19 pandemic External link, opens in new window.

We are helping Support in Mind charity to improve the quality of life of people with mental health issues who are struggling to cope with isolation and the shut-down. Money from our COVID-19 fund is enabling the association to offer a new remote service that provides additional support.

Community Transport Glasgow, supporting the NHS and vulnerable people External link, opens in new window.

Financed by our Green Economy Fund, Community Transport Glasgow is running five new 100 % new electric minibuses, which have replaced the old diesel vehicles. These new minibuses are offering services to people all along the West Coast, including vital transport for NHS patients and healthcare staff.

Our trainees volunteer to keep elderly connected in Glasgow External link, opens in new window.

A group of trainees working for ScottishPower have volunteered with Golden Generation in Glasgow, a charity for elderly people, to which we have also donated £9,000.

Drop in demand for distributed generators External link, opens in new window.

As a consequence of the COVID-19 lockdown, there has been an unprecedented reduction in demand on the GB electricity network. As a result, NGESO (National Grid Electricity System Operator) have developed a new process for DG customers to contract with them to provide services to manage this situation.

Free bikes for health staff in Edinburgh External link, opens in new window.

The Edinburgh bicycle rental program (Just Eat Cycles), which is sponsored by SP, has announced the launch of 100 free annual passes for National Health Service (NHS) staff.

ScottishPower is committed to safely backing up the efforts of all those who are helping to secure supplies and keep essential services working.

From everyone at ScottishPower, we want to say a huge thank you to all the carers, key workers and heroes of the NHS, who are working tirelessly to keep people safe through this challenging time.

Learning at home with 'PowerWise' External link, opens in new window.

We're encouraging parents to use our PowerWise educational resource to help kids learn from home during the COVID-19 epidemic. This online resource aims to raise awareness about power safety among families with kids and young people.

The ScottishPower Pipe Band is showing its gratitude to the National Health Service (NHS) and to all the carers who are working tirelessly to keep us healthy and safe.

We know that things are challenging right now, and that life is very different for everyone. But here we are keeping the energy flowing to keep you connected with your family, friends and work.

We help deliver food to the elderly External link, opens in new window.

Thanks to financial support from SP Energy Networks for nine electric vehicles, hundreds of volunteers of the Food Train charity will be able to intensify their weekly food deliveries to frail, disabled and vulnerable older people in isolation.

We power the National Health Service External link, opens in new window.

During the last two weeks we have undertaken the enormous task of guaranteeing the security and reliability of energy supplies to NHS and private hospitals, residential care homes and other healthcare facilities at the frontline of the battle against COVID-19.

As the nation navigates this pandemic, at ScottishPower, our UK subsidiary, they could not be more proud of their people and everything they are doing to keep the energy flowing for the millions of people for whom their services are vital.

Contingency plan to guarantee supplies External link, opens in new window.

ScottishPower has rolled out contingency measures to assure electricity supplies for 3.5 million households and businesses during the coronavirus crisis.

We go the extra mile to keep hospitals connected External link, opens in new window.

ScottishPower, our UK subsidiary, has sped up the reparation of an issue detected at a local high voltage substation that could have led to a power cut for customers and the nearby Bangor Hospital. All within its campaign of reviewing network resilience and supply quality to ensure hospitals across the country have the most reliable power supply possible.

Free bicycles for healthcare workers External link, opens in new window.

National Health (NHS) staff in Glasgow can cycle for free thanks to an agreement between Scottish power, the city council and bike rental firm nextbike. This will enable them to avoid using public transport when commuting to and from work.

We are protecting everybody's health and well-being External link, opens in new window.

Iberdrola group's subsidiary in the United Kingdom, ScottishPower, is committed to taking all necessary measures to help protect the health and well-being of its customers, employees and the communities where it operates. The company is working to ensure that the electricity supply is maintained and it is in close contact with the government, regulators and industry to take all the appropriate measures.

We are implementing a continuity plan in the UK External link, opens in new window.

ScottishPower — through its distribution subsidiary, SP Energy Networks — has launched a business continuity plan to guarantee the maintenance of its activity during the coronavirus crisis, as well as to protect the health and safety of its customers and workers. In addition, the company has established a team constantly dedicated to monitoring and responding to customer requests.

ScottishPower enhances online operations for its customers External link, opens in new window.

Our subsidiary in the United Kingdom has set up a page on its website to help customers manage their energy services, facilitate bill payment for those who request it and answer frequent questions about the contracted service and possible incidents. The objective is to promote the use of digital channels by customers.