IBERDROLA'S MEASURES IN THE UK IN RESPONSE TO COVID-19

We are working to face the coronavirus in the United Kingdom

ScottishPower, the Iberdrola group's UK subsidiary, has made it a priority to protect all people's health and safety (customers, employees, suppliers and the general public). With this in mind, various measures have been put in place to ensure continuity and quality of supply, and deliveries for hospitals and health centres have been stepped up.

sub SMART METER INSTALLATION

Smart Meter Installation — COVID-19 Health and Safety Guidance

At ScottishPower we want to reassure you that we will do everything we can to keep you safe during the installation of our meters. To this end, we present a series of indications for the visit of our technicians.
_
sub CHILDREN'S UNIVERSITY
Powering up new learning opportunities for children and families

We have presented the families across central Scotland with an amusing and attractive way to learn during the COVID-19 pandemic thanks to Children's University Scotland and ScottishPower, which funded 1,000 new Wonderboxes.
_
sub BUSINESS PLAN
Our transmission network: Our RIIO-T2 business plan and responding to COVID-19

Little did we know in 2019 when we published our Business Plan for SP Transmission — which covers how we will operate from 2021 to 2026 — that there was a pandemic just around the corner, and one as life-changing as COVID-19. Like so many other families and businesses, we at SP have not been immune to its impact and to the repercussions of the measures taken in response to it, which will no doubt last way beyond 2021.
_
sub AID
We help nine charitable organizations to offer support to vulnerable people

Scottish Power has contributed additional funds to help nine charitable organizations in the United Kingdom to offer vital services, such as support for emotional well-being, financial advice and medicine deliveries.
_
sub C-19 BUSINESS PLEDGE
Committed to helping customers, colleagues, communities and recovery

ScottishPower has signed up to the C-19 Business Pledge, highlighting its commitment and efforts to help customers, colleagues and communities to overcome the COVID-19 crisis and move into the recovery stage.
_
sub MENTAL HEALTH
Supporting mental health during the COVID-19 pandemic

We are helping Support in Mind charity to improve the quality of life of people with mental health issues who are struggling to cope with isolation and the shut-down. Money from our COVID-19 fund is enabling the association to offer a new remote service that provides additional support.
_
sub GREEN TRANSPORT
Community Transport Glasgow, supporting the NHS and vulnerable people

Financed by our Green Economy Fund, Community Transport Glasgow is running five new 100 % new electric minibuses, which have replaced the old diesel vehicles. These new minibuses are offering services to people all along the West Coast, including vital transport for NHS patients and healthcare staff.
_
sub THE ELDERLY
Our trainees volunteer to keep elderly connected in Glasgow

A group of trainees working for ScottishPower have volunteered with Golden Generation in Glasgow, a charity for elderly people, to which we have also donated £9,000.
_
sub DROP IN DEMAND
Drop in demand for distributed generators

As a consequence of the COVID-19 lockdown, there has been an unprecedented reduction in demand on the GB electricity network. As a result, NGESO (National Grid Electricity System Operator) have developed a new process for DG customers to contract with them to provide services to manage this situation.
_
sub TRANSPORT
Free bikes for health staff in Edinburgh

The Edinburgh bicycle rental program (Just Eat Cycles), which is sponsored by SP, has announced the launch of 100 free annual passes for National Health Service (NHS) staff.
_
sub FOR OUR CUSTOMERS

All services and supplies kept up and running

ScottishPower is committed to safely backing up the efforts of all those who are helping to secure supplies and keep essential services working.
_
sub THANK YOU

Thank you to health workers

From everyone at ScottishPower, we want to say a huge thank you to all the carers, key workers and heroes of the NHS, who are working tirelessly to keep people safe through this challenging time.
_
sub HOME LEARNING
Learning at home with 'PowerWise'

We're encouraging parents to use our PowerWise educational resource to help kids learn from home during the COVID-19 epidemic. This online resource aims to raise awareness about power safety among families with kids and young people.
_
sub MUSIC FOR HEALTHCARE WORKERS

Pipe Up for Key Workers

The ScottishPower Pipe Band is showing its gratitude to the National Health Service (NHS) and to all the carers who are working tirelessly to keep us healthy and safe.
_
sub OUR RESPONSE TO THE EPIDEMIC

Keeping our community safe

We know that things are challenging right now, and that life is very different for everyone. But here we are keeping the energy flowing to keep you connected with your family, friends and work.
_
sub FOOD DELIVERY
We help deliver food to the elderly

Thanks to financial support from SP Energy Networks for nine electric vehicles, hundreds of volunteers of the Food Train charity will be able to intensify their weekly food deliveries to frail, disabled and vulnerable older people in isolation.
_
sub ENERGY FOR HOSPITALS
We power the National Health Service

During the last two weeks we have undertaken the enormous task of guaranteeing the security and reliability of energy supplies to NHS and private hospitals, residential care homes and other healthcare facilities at the frontline of the battle against COVID-19.
_
sub WE ARE THERE FOR OUR CUSTOMERS

Our response to the coronavirus

As the nation navigates this pandemic, at ScottishPower, our UK subsidiary, they could not be more proud of their people and everything they are doing to keep the energy flowing for the millions of people for whom their services are vital.
_
sub GUARANTEEING SUPPLIES
Contingency plan to guarantee supplies

ScottishPower has rolled out contingency measures to assure electricity supplies for 3.5 million households and businesses during the coronavirus crisis.
_
sub ADDITIONAL EFFORTS FOR COVID-19
We go the extra mile to keep hospitals connected

ScottishPower, our UK subsidiary, has sped up the reparation of an issue detected at a local high voltage substation that could have led to a power cut for customers and the nearby Bangor Hospital. All within its campaign of reviewing network resilience and supply quality to ensure hospitals across the country have the most reliable power supply possible.
_
sub FREE BICYCLES
Free bicycles for healthcare workers

National Health (NHS) staff in Glasgow can cycle for free thanks to an agreement between Scottish power, the city council and bike rental firm nextbike. This will enable them to avoid using public transport when commuting to and from work.
_
sub SCOTTISHPOWER'S COMMITMENT
We are protecting everybody's health and well-being

Iberdrola group's subsidiary in the United Kingdom, ScottishPower, is committed to taking all necessary measures to help protect the health and well-being of its customers, employees and the communities where it operates. The company is working to ensure that the electricity supply is maintained and it is in close contact with the government, regulators and industry to take all the appropriate measures.
_
sub SP ENERGY NETWORKS CONTINUITY PLAN
We are implementing a continuity plan in the UK

ScottishPower — through its distribution subsidiary, SP Energy Networks — has launched a business continuity plan to guarantee the maintenance of its activity during the coronavirus crisis, as well as to protect the health and safety of its customers and workers. In addition, the company has established a team constantly dedicated to monitoring and responding to customer requests.
_
sub USEFUL INFORMATION FOR CUSTOMERS
ScottishPower enhances online operations for its customers

Our subsidiary in the United Kingdom has set up a page on its website to help customers manage their energy services, facilitate bill payment for those who request it and answer frequent questions about the contracted service and possible incidents. The objective is to promote the use of digital channels by customers.
_