IBERDROLA'S MEASURES IN THE UK IN RESPONSE TO COVID-19
We are working to face the coronavirus in the United Kingdom
ScottishPower, the Iberdrola group's UK subsidiary, has made it a priority to protect all people's health and safety (customers, employees, suppliers and the general public). With this in mind, various measures have been put in place to ensure continuity and quality of supply, and deliveries for hospitals and health centres have been stepped up.
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Community Transport Glasgow, supporting the NHS and vulnerable people
Financed by our Green Economy Fund, Community Transport Glasgow is running five new 100 % new electric minibuses, which have replaced the old diesel vehicles. These new minibuses are offering services to people all along the West Coast, including vital transport for NHS patients and healthcare staff.
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Our trainees volunteer to keep elderly connected in Glasgow
A group of trainees working for ScottishPower have volunteered with Golden Generation in Glasgow, a charity for elderly people, to which we have also donated £9,000.
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Drop in demand for distributed generators
As a consequence of the COVID-19 lockdown, there has been an unprecedented reduction in demand on the GB electricity network. As a result, NGESO (National Grid Electricity System Operator) have developed a new process for DG customers to contract with them to provide services to manage this situation.
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Free bikes for health staff in Edinburgh
The Edinburgh bicycle rental program (Just Eat Cycles), which is sponsored by SP, has announced the launch of 100 free annual passes for National Health Service (NHS) staff.
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All services and supplies kept up and running
ScottishPower is committed to safely backing up the efforts of all those who are helping to secure supplies and keep essential services working.
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Thank you to health workers
From everyone at ScottishPower, we want to say a huge thank you to all the carers, key workers and heroes of the NHS, who are working tirelessly to keep people safe through this challenging time.
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Learning at home with 'PowerWise'
We're encouraging parents to use our PowerWise educational resource to help kids learn from home during the COVID-19 epidemic. This online resource aims to raise awareness about power safety among families with kids and young people.
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Pipe Up for Key Workers
The ScottishPower Pipe Band is showing its gratitude to the National Health Service (NHS) and to all the carers who are working tirelessly to keep us healthy and safe.
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Keeping our community safe
We know that things are challenging right now, and that life is very different for everyone. But here we are keeping the energy flowing to keep you connected with your family, friends and work.
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We help deliver food to the elderly
Thanks to financial support from SP Energy Networks for nine electric vehicles, hundreds of volunteers of the Food Train charity will be able to intensify their weekly food deliveries to frail, disabled and vulnerable older people in isolation.
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We power the National Health Service
During the last two weeks we have undertaken the enormous task of guaranteeing the security and reliability of energy supplies to NHS and private hospitals, residential care homes and other healthcare facilities at the frontline of the battle against COVID-19.
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Our response to the coronavirus
As the nation navigates this pandemic, at ScottishPower, our UK subsidiary, they could not be more proud of their people and everything they are doing to keep the energy flowing for the millions of people for whom their services are vital.
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Contingency plan to guarantee supplies
ScottishPower has rolled out contingency measures to assure electricity supplies for 3.5 million households and businesses during the coronavirus crisis.
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We go the extra mile to keep hospitals connected
ScottishPower, our UK subsidiary, has sped up the reparation of an issue detected at a local high voltage substation that could have led to a power cut for customers and the nearby Bangor Hospital. All within its campaign of reviewing network resilience and supply quality to ensure hospitals across the country have the most reliable power supply possible.
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Free bicycles for healthcare workers
National Health (NHS) staff in Glasgow can cycle for free thanks to an agreement between Scottish power, the city council and bike rental firm nextbike. This will enable them to avoid using public transport when commuting to and from work.
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We are protecting everybody's health and well-being
Iberdrola group's subsidiary in the United Kingdom, ScottishPower, is committed to taking all necessary measures to help protect the health and well-being of its customers, employees and the communities where it operates. The company is working to ensure that the electricity supply is maintained and it is in close contact with the government, regulators and industry to take all the appropriate measures.
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We are implementing a continuity plan in the UK
ScottishPower — through its distribution subsidiary, SP Energy Networks — has launched a business continuity plan to guarantee the maintenance of its activity during the coronavirus crisis, as well as to protect the health and safety of its customers and workers. In addition, the company has established a team constantly dedicated to monitoring and responding to customer requests.
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ScottishPower enhances online operations for its customers
Our subsidiary in the United Kingdom has set up a page on its website to help customers manage their energy services, facilitate bill payment for those who request it and answer frequent questions about the contracted service and possible incidents. The objective is to promote the use of digital channels by customers.
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