Diversity and inclusion, a strategic priority for sustainable growth

#social action #diversity #integration

Our society has changed enormously in recent years. We live in an increasingly global world, where different cultures, races, genders and identities are ever more closely connected. And everyone's needs should all be covered equally. Iberdrola has been carrying out strategic actions to ensure diversity and inclusion for its workers, customers and suppliers, and to progress toward being a more diverse and inclusive society in all the countries where we are present.


Iberdrola looks upon diversity and inclusion as strategic priorities for sustainable growth and we set out to oversee that these values are upheld both within the company and in our relationships with third parties.

Ignacio Galán, chairman of Iberdrola group

We are working to be a diverse, inclusive company, which reflects the diversity of the world around us as faithfully as possible

That's why we approved an innovative Equality, Diversity and Inclusion Policy in 2020 that includes best international practices and we have made significant progress with our employees, customers, suppliers and society in general, as explained in our Diversity and Inclusion Report 2020 [PDF].

Diversity and inclusion: Our progress towards a more just and egalitarian society.#RRSSDiversity and inclusion: Our progress towards a more just and egalitarian society.

 SEE INFOGRAPHIC: Diversity and inclusion: Our progress towards a more just and egalitarian society [PDF]

But that's not all. Iberdrola wants to keep boosting our diverse, inclusive culture in each and every area of the organisation and in society. And, to make it happen, we have defined four guidelines:

 Awareness-building and training

We have carried out activities to raise awareness and train our employees to foster the value contributed by diversity and to inform them about the biases that exist, promoting inclusive leadership programmes that encourage decisions and management based on meritocracy and equal opportunities.

 Flexibility and shared responsibility

Iberdrola understands that a healthy work-life balance is crucial to the well-being of our employees. That's why we have suggested and closed agreements regarding flexible work hours, catering to the specific needs of each person and those of the business.

 Equal, fair treatment

We monitor talent management processes and procedures to ensure that there is no bias involved in decision-making. Therefore, we work to continuously improve these processes, identifying potential areas of bias to act on and eliminate them, following neutral, meritocratic criteria.

 Encouraging diversity and inclusion in society

Iberdrola believes that it is important to ensure respect and compliance with the principles of equality, diversity and inclusion within the company and to transfer, disseminate and promote these values in our Stakeholders.

To achieve this, we have created the first Global Diversity and Inclusion Committee to define, approve and validate the company's positioning in matters relating to diversity and inclusion, and to foster its implementation in line with our Equality, Diversity and Inclusiveness Policy.

Our commitments are in line with the United Nations Sustainable Development Goals and the 2030 Agenda, especially SDG 1 (no poverty), SDG 4 (quality education), SDG 5 (gender equality), SDG 7 (affordable and clean energy), SDG 10 (reduced inequalities) and SDG 12 (responsible production and consumption).


Iberdrola group is firmly committed to our human capital as our best asset and the key to our success, and follows a social model that fosters professional excellence and quality of life. To achieve this, it has in place an Equality, Diversity and Inclusion Policy, which applies to all the countries in which it is present and which addresses, globally:

 Quality in employment and communication of the individual employee value proposition (iEVP), which includes competitive remuneration, a work environment based on equal opportunities, the business project and work/life balance.

 Respect for diversity: age, gender, culture, disability, thinking styles and experiences.

 Equal opportunities in access to employment, promotion and professional development, remuneration, training and performance evaluation.

 Promotion of gender equality: commitment to society, internal and external awareness, positive measures to correct inequalities, representation in decision-making bodies and levels, work/life balance, etc.

The company has also defined a Diversity Policy in the composition of the Board of Directors and in the selection of its members, which ensures that there is a diversity of skills, knowledge, experience, backgrounds, nationalities, age and gender on its Board.


The company develops products and services aimed at the needs of everyone, constantly seeking to make them more accessible and in tune with the demands of an increasingly diverse society.

 Commitment to groups with disabilities

The group's companies carry out various initiatives to make communication with customers with specific sensory or language difficulties more agile and simple, with the aim of guaranteeing accessibility, equal opportunities and non-discrimination. Some examples are:

  • ComunicA: pioneering service of video interpretation in sign language for customer service.
  • Customers Requiring Additional Support: offers additional services to customers with disabilities, visual or hearing deficiencies, chronic conditions and people over the age of 60 years.
  • Next Generation Text Service (NGTS): this provides customers with tools and services for them to communicate via text using a smart phone, tablet or computer.
  • The exclusive free telephone access that Neoenergia1, Iberdrola's subsidiary in Brazil, provides to people with hearing or speech disabilities in the Customer Relationship Centre.
  • The translation service of ScottishPower, Iberdrola subsidiary in the United Kingdom, for customers with difficulty expressing themselves in English.
  • In House Spanish Speaking Representatives of AVANGRID2, its subsidiary in the United States, which offers services to Spanish-speaking clients.

 Accessibility for vulnerable customers

Iberdrola has launched different initiatives and projects to facilitate access to energy for economically disadvantaged people and promote their social inclusion, among which the following stand out:

  • Electricity for all: since 2014, the company has contributed to giving access to power to more than 8.2 billion people in emerging and developing countries by funding projects, investments and developing activities with social impact, as well as implementing projects and agreements to help vulnerable customers, among other initiatives. It intends to double this figure by 2030 and reach 16 million beneficiaries.

    As part of this programme, Iberdrola Mexico has launched Lights of Hope, a project which involves the installation of solar panels in homes, schools, health centres and community spaces to provide electricity to 60 rural communities in Huasteca Potosina.
  • Iberdrola España's Procedure for the Protection of Vulnerable Customers to ensure the supply of energy to economically vulnerable citizens.


The company has the responsibility and ability to encourage its suppliers to improve their environmental, ethical and social performance through actions that promote excellence in sustainability management. To this end, it has set a target for at least 70 % of its main suppliers to be subject to sustainable development policies and standards by 2022. In addition, the group supports entrepreneurs and newly created companies.

AVANGRID's Supplier Diversity Program is of particular note, through which it is committed to incorporating and increasing purchases from suppliers with diverse workforces (minorities, LGTB, veterans, people with disabilities, marginalised groups, etc.).

The group also presents RETO awards to Supplier of the Year, which recognise the commitment of its suppliers with the ecological transition, innovation, entrepreneurship, employability, talent, contribution to the SDG and involvement with COVID-19.


Iberdrola carries out a multitude of initiatives worldwide to promote the professional development of women and to encourage their independence and empowerment, as well as to support groups at risk of social exclusion, among other purposes.

 Talent and diversity in STEM

The company aims to increase the presence of women in the energy sector, the STEM disciplines and the society in general, with projects such as:

  • The university grant programme to encourage young people and women to study engineering. In 2020, more than 50 % of the grants went to women.
  • The RETURN programme in the United Kingdom, which offers grants to people who have been out of work for two or more years in the STEM sector who are looking for work again. Although it is open to all candidates, most of the places are awarded to women.
  • The Neoenergia School of Electricians, aimed at training women with specific tuition for their entry into the labour market in the electricity sector.
  • Iberdrola Mexico's Women with Energy forum which, for the second year, brought together 40 women workers responsible for teams and with high development potential to share their experiences and ideas, with the ultimate aim of promoting the incorporation of women into leadership positions.

 Independence and empowerment of women

Iberdrola organises self-defence workshops during International Women's Day and the International Day for the Elimination of Violence against Women, aimed at refugee women and women with intellectual disabilities. It also carried out the volunteer activity We're all united in the fight against gender violence, based on the campaign Don't look the other way carried out by Iberdrola together with the Spanish Ministry of the Interior.

 Women and sport, a successful alliance

The company promotes women's sport as a way of contributing to the promotion of talent, effective equality and social development. The most important initiatives in this regard are:

  • Women's Universe programme: Since 2016, Iberdrola has been the main driving force behind this programme by the Spanish High Sports Council, through which it supports 16 women's sports federations and promotes women's sport in all areas (school, amateur and professional).
  • Girls, sport makes us powerful!: project in collaboration with Madrid City Council which aims to encourage more than 5,000 girls and young women between the ages of 12 and 24 to practice sport through talks and clinics given by sportsmen and women and sports professionals in different secondary schools.
  • Iberdrola SuperA Awards, to recognise and give visibility to the best initiatives launched in Spain to promote equality and the empowerment of women through the practice of sports.
  • ScottishPower Energy Networks has strengthened its rugby associations in Scotland and Wales, increasing the number of sportswomen that it supports. As a result, the number of women playing rugby in North Wales has doubled in recent years.

Likewise, in 2021 Neoenergia has become the first company to provide exclusive sponsorship to the Brazilian women's football team.

 Opportunities for vulnerable young people

Iberdrola also carries out different actions to support young people, especially those in vulnerable situations. Particularly of note is the work of its local foundations (Fundación Iberdrola España, ScottishPower Foundation, Avangrid Foundation, Fundación Iberdrola México and Instituto Neoenergia) to promote equal opportunities in access to education and volunteer activities such as:

  • Lights, Camera, Action: carried out in collaboration with the Tomillo Foundation in Spain, this initiative aims to promote training in energy efficiency and promote the employability of young people in disadvantaged environments.
  • INVOLVE (International Volunteering Vacation for Education): a global project, in which the company participates, that offers training to young people at risk of exclusion in Brazil and Mexico.




One of the aims of the Fundación Iberdrola España is to improve the quality of life of the most vulnerable people: children, young people and women. To this end, it has a Social Aid Programme in collaboration with non-profit organisations, mainly focused on education and training as useful tools for social inclusion.
United Kingdom.

United Kingdom

ScottishPower is committed to creating an innovative and integrated organisation in which people feel valued and inspired to develop their full potential. It is also moving towards equal pay and work-life balance and is involved with the communities in which it operates through partnerships with different institutions.
United States.

United States

AVANGRID focuses its efforts on creating and maintaining a diverse workforce and an inclusive culture. Its diversity and inclusion initiatives are fundamentally linked to three values: sustainability, agility and collaboration.


The Fundación Iberdrola México develops programmes that contribute to human development, supporting the most vulnerable people and groups. It also seeks to improve the quality of life of the communities in which it operates.


The Neoenergia Institute promotes initiatives to contribute to improving the quality of life of the communities in which it is present, with a commitment to sustainable development. It therefore works to promote human development, inclusion and opportunities for vulnerable people and groups.


Iberdrola has numerous alliances with international institutions and educational entities in order to maximise the positive impact of its actions and promote diversity and inclusion. So, for example, the company has joined UN Women, the United Nations entity dedicated to promoting gender equality and women's empowerment, the European Round Table (ERT) and the Energy Leaders' Coalition, and has agreements with the Universidad Complutense de Madrid, the Massachusetts Institute of Technology (MIT), Yale University and the Instituto Tecnológico y de Estudios Superiores de Monterrey, among others.

The company has also resolved to maintain its presence in the major international sustainable development indices, such as the Dow Jones Sustainability Index, the Ethisphere Institute's World's Most Ethical Companies list, and the FTSE 4Good index. The group's progress towards diversity and inclusion has also been recognised by the Bloomberg Gender-Equality Index, in which Iberdrola is once again included among the companies most committed to advancing gender equality; the Workforce Disclosure Initiative, for its initiatives to promote a quality environment among employees; AENOR certifications for its action protocol against COVID-19 and a sustainable events management system, the award for the Spanish company with best corporate governance practices from World Finance and the Ilunion AA accessibility certificate for its Results Presentation and Capital Markets Day web pages, to name a few examples.


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What is diversity and inclusion?

Diversity is the set of characteristics that make people unique and singular, such as age, gender, culture, disability, thinking styles or experiences. Inclusion is about how these differences between individuals are valued and opportunities are created for everyone to fulfil their full potential.

How are inclusion and diversity related?

While the term diversity simply applies to a group made up of different people, inclusion requires that the necessary conditions are created for each person to contribute their uniqueness. In other words, diversity could be explained as being there and inclusion as being able to bring value.

Why are diversity and inclusion so important?

Diversity and inclusion are essential pillars in the culture of any organisation that wants to advance on the path of sustainability. A diverse and inclusive company is better at attracting and retaining talent and is more innovate, thereby becoming more productive and more open to the society it serves.

When is Diversity and Inclusion Day celebrated?

The United Nations established 21 May as the Diversity and Inclusion Day (officially World Day for Cultural Diversity for Dialogue and Development) with the aim of raising awareness of the importance of intercultural dialogue, diversity and inclusion; engaging all people in supporting diversity through real-life gestures on a daily basis; and combating polarisation and stereotypes to enhance understanding and cooperation between people of different cultures.


1 Iberdrola S.A. owns 50 % + 1 share of Neoenergia, S.A.

2 Avangrid, Inc. is 81.5 % owned by Iberdrola S.A.