Iberdrola launches a global action plan to deal with coronavirus

#social action #health #corporate social responsibility

Iberdrola group has launched a global action plan against coronavirus (COVID-19) to guarantee the business continuity and quality of supply for the duration of the crisis, while protecting people's health and safety. This will allow the company, which provides an essential service to the public, to ensure compliance with its commitments to its Stakeholders — customers, employees, suppliers and society in general — in the countries in which it operates.

Iberdrola's global action plan was set in motion as soon as the first threatening signs of the pandemic emerged, putting its employees, suppliers and society first. As part of the plan, the company — which proudly supplies power to more than 100 million people — implemented more than 150 measures around the world to ensure energy reaches every customer in every region, as well as bolstering the service it provides to hospitals, healthcare centres and other essential infrastructure.

Thanks to its investments in digitalisation, Iberdrola implemented home office for 95 % of all its corporate centre office staff. In addition, for professionals working on site, safety measures have been stepped up. The company has also donated € 30 million worth of medical devices and preventive equipment in coordination with the authorities, as well as setting up more convenient payment options for customers and free services for the most vulnerable segments of society.


Iberdrola group has decided to pick up the pace of its investments to help drive economic recovery and employment. The aim is that by late 2020 its investments will have reached € 10 billion, which would entail a substantial increase over the record figure achieved last year.

Ignacio Galán, chairman of Iberdrola group

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The entire supply chain has been boosted by an acceleration in procurement from suppliers, which has reached the figure of € 3.8 billion in the past weeks. The company is still set to meet its target of 5,000 recruitments in 2020.


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Iberdrola has released an action plan [PDF] to mitigate the impact of the coronavirus on its customers. Through it, the company guarantees the continuity of the energy supply in the country, reinforcing digital channels to serve customers and implementing a series of measures to make it easier for households to pay bills. Specifically, it is allowing its residential customers to pay in instalments over 12 months without additional surcharges and extend the payment period for bills issued in March and April for a period of 90 days.


Iberdrola has implemented a special plan to support its customers during the crisis caused by the COVID-19 pandemic and protect the health and safety of its workers. The company will give its residential and professional customers the possibility of paying invoices in various instalments and at no additional cost. The plan also ensures the supply of energy, especially for the emergency services, implements teleworking for all its employees and encourages digital and telephone customer service channels.


With the aim of supporting families and small and medium-sized companies, Iberdrola has decided not to apply interest to customers who have unpaid or overdue bills and it will allow the payment of overdue bills to be divided into a maximum of 12 instalments.



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