Iberdrola launches a global action plan to deal with coronavirus

#social action #health #corporate social responsibility

Iberdrola group has launched a global action plan against coronavirus (COVID-19) to guarantee the business continuity and quality of supply for the duration of the crisis, while protecting people's health and safety. This will allow the company, which provides an essential service to the public, to ensure compliance with its commitments to its Stakeholders — customers, employees, suppliers and society in general — in the countries in which it operates.

Iberdrola's global action plan was set in motion as soon as the first threatening signs of the pandemic emerged, putting its employees, suppliers and society first. As part of the plan, the company — which proudly supplies power to more than 100 million people — has implemented more than 150 measures around the world to ensure energy reaches every customer in every region, as well as bolstering the service it provides to hospitals, healthcare centres and other essential infrastructure.

Thanks to its investments in digitalisation, Iberdrola now has 95 % of all its corporate centre office staff working from home. In addition, for professionals working on site, safety measures have been stepped up. The company has also donated € 30 million worth of medical devices and preventive equipment in coordination with the authorities, as well as setting up more convenient payment options for customers and free services for the most vulnerable segments of society.


Iberdrola group has decided to pick up the pace of its investments to help drive economic recovery and employment. The aim is that by late 2020 its investments will have reached € 10 billion, which would entail a substantial increase over the record figure achieved last year.

Ignacio Galán, chairman of Iberdrola group

The absolute consensus is that the road to economic recovery is paved with green, with the battle against climate change guiding the way

The entire supply chain has been boosted by an acceleration in procurement from suppliers, which has reached the figure of € 3.8 billion in the past weeks. The company is still set to meet its target of 5,000 recruitments in 2020.


      Spain              United Kingdom        

      USA                Brazil        

      Mexico            Other countries






  • sub VIRTUAL ROUNDTABLE Ignacio Galán, chairman of Iberdrola.

    The World Economic Forum discusses the impact of COVID-19 on the energy sector

    Iberdrola chairman Ignacio Galán was the only Spanish attendee of the virtual roundtable organised by the World Economic Forum to discuss how the recovery plans could contribute to creating employment, boosting economies and making energy systems more modern, resilient and cleaner.

  • sub TOWARDS RECOVERY Iberdrola tower.

    Priorities to help the global economy recover

    The Energy Transitions Commission (ETC) has defined seven priorities to help the economy recover while helping to make society healthier, more resilient and climate neutral. The letter has been signed by 40 members [PDF], which include public institutions, companies (Iberdrola is the only Spanish one), NGOs, think-tanks and alliances for the climate, industries, oil and gas companies, etc.


    We protect our workers

    In conjunction with the Presentation of its First Quarter 2020 Results, Iberdrola has announced its Comprehensive Plan to ensure worker safety and customer supply.


    Wind energy powers Europe today and tomorrow

    These difficult times have not stopped the wind from blowing and generating electricity. This video by WindEurope — the European wind energy association — pays tribute to the industry we all work for.

  • sub GREEN RECOVERY Irena.

    Green recovery essential for the world

    "A green recovery is essential as we emerge from the COVID-19 crisis. The world will benefit economically, environmentally and socially by focusing on clean energy". This is what Iberdrola chairman, Ignacio Galán, had to say on the first major report on the future of energy launched by the International Renewable Energy Agency (IRENA). This was collected by Forbes, The Guardian and The i Paper.


    "We defend companies' social content"

    Iberdrola's chairman, Ignacio Galán, took part in a program on Atresmedia to thank workers involved in the fight against COVID-19 and to talk about the more than 100 measures carried out by the company to beat the crisis.

  • sub A GREEN EXIT FROM THE CORONAVIRUS European Alliance for a Green Recovery

    European Alliance for a Green Recovery

    Iberdrola chairman Ignacio Galán has joined another 180 business leaders, political representatives, unions, NGOs and think-tanks in this call to the European Union [PDF] to implement solutions that will prepare our economies for the post-pandemic situation without abandoning the Green Deal.

  • sub ORDERS WITH SUPPLIERS Ignacio Galán, chairman of Iberdrola.

    In March, Iberdrola placed orders with suppliers worth 2.9 bn euros in the COVID-19 crisis

    Iberdrola has placed orders for almost 4 bn euros during the first quarter of the year with more than 10,000 suppliers around the world, double the amount in the same period of 2019. These orders will help to keep industry moving and hundreds of thousands of people in work. Specifically, the purchases made during the quarter are the equivalent of preserving around 700 direct and indirect full-time jobs.

  • sub GREEN BONDS Green bonds.

    First company to issue green bonds during the COVID-19 crisis

    Iberdrola has become the first Spanish company to issue green bonds during the COVID-19 crisis, for the sum of €750 million and with a maturity in excess of 5 years. In line with the group's strategy, the funds obtained will be earmarked for new renewable facilities, the development and operation of which will help to restore economic activity and maintain employment.

  • sub GLOBAL ACCESS TO SANITARY SUPPLIES Global access to sanitary supplies.

    Iberdrola donates €22 million in medical supply

    Iberdrola has closed an initial purchase of essential healthcare supplies in China, valued at €22.1 million, which will be delivered to the government upon its arrival in Spain, scheduled for the first half of April. Specifically, the company has acquired 450 ventilators, 4.6 million masks, 120,000 protective coveralls and 20,000 pairs of protective eyewear by signing four major contracts with Chinese companies.

  • sub PROTECT PEOPLE AND EMPLOYMENT Ignacio Galán, chairman of Iberdrola.

    "Now more than ever companies must prove our ability to contribute to society"

    In an op-ed published in Abc newspaper, Iberdrola chairman Ignacio Galán reiterateS the company's commitment to society in the midst of the coronavirus crisis. A commitment that materializes in two aspects: protecting people and safeguarding jobs.




Solidarity meals

Iberdrola is launching an initiative to cook 90,000 meals for charity to feed the needy. The meals will be cooked in our kitchens by our usual catering staff.
Green Recovery.

Renewable energy for the green recovery

This crisis has proven that we can create a cleaner world, and this goal has become more important than ever.

Community Transport Glasgow, supporting the NHS and vulnerable people

Financed by our Green Economy Fund, Community Transport Glasgow is running new 100 % new electric minibuses, which are offering services to people all along the West Coast.

Our trainees volunteer to keep elderly connected in Glasgow

A group of trainees working for ScottishPower have volunteered with Golden Generation in Glasgow, a charity for elderly people.

We are donating 500,000 dollars to help society recover from the coronavirus

Avangrid Renewables is donating $500,000 in corporate funds to over 30 local medical care and nutritional organisations.

We are giving 2 million dollars in grants

We are announcing the allocation of $1 million in grants to non-profit partners, and $500,000 more in corporate funds to support communities affected by COVID-19.
Debt negotiation.

We launch a debt negotiation platform

Neoenergia has launched an exclusive portal for negotiating debts, with advantages such as flexible payment and alternative conditions, and is available 24 hours a day.

We distribute food to communities in Rio and São Paulo

The Neoenergia Institute and CIEDS (Integrated Centre for Sustainable Development Programmes and Studies) will distribute hot meals in communities in Rio de Janeiro and São Paulo.

Doubling our investment in medical supplies

Iberdrola Mexico is doubling, to 60 million pesos (€1.16m), its investment in healthcare supplies to be donated to the public sector.

More than a million healthcare items

Iberdrola Mexico has donated more than a million healthcare items to medical staff, public sector workers and the public.

Discover the other measures put in place in Mexico




Iberdrola has released an action plan [PDF] to mitigate the impact of the coronavirus on its customers. Through it, the company guarantees the continuity of the energy supply in the country, reinforcing digital channels to serve customers and implementing a series of measures to make it easier for households to pay bills. Specifically, it is allowing its residential customers to pay in instalments over 12 months without additional surcharges and extend the payment period for bills issued in March and April for a period of 90 days.


Iberdrola has implemented a special plan to support its customers during the crisis caused by the COVID-19 pandemic and protect the health and safety of its workers. The company will give its residential and professional customers the possibility of paying invoices in various instalments and at no additional cost. The plan also ensures the supply of energy, especially for the emergency services, implements teleworking for all its employees and encourages digital and telephone customer service channels.


With the aim of supporting families and small and medium-sized companies, Iberdrola has decided not to apply interest to customers who have unpaid or overdue bills and it will allow the payment of overdue bills to be divided into a maximum of 12 instalments.



Esther Bayo.

A pioneer at 78 m

Esther Bayo, a technical officer at Iberdrola, was the first woman in Europe to work on a wind farm.
Karina Jaczko.

Find out how we coordinated the delivery of 80 tons of equipment

Karina Jaczko, head of property and building management at Iberdrola, tells us about the delivering of more than 80 tons of medical equipment.
Father and son.

Switching the light on again

At last, we can turn off the lights at home and switch them on somewhere else. Visit our favourite haunts, with our folks.

Life after coronavirus

The day when we can resume our lives is getting closer, but there is one thing highlighted in our everyday conversations: "After the pandemic, the world won't be the same".