Answer your questions with AVA, the new Advanced Virtual Assistant

#business #economy #General Shareholders Meeting

Iberdrola has updated the Advanced Virtual Assistant for shareholders on occasion of its General Meeting, which was held online on 18 June. We present to you AVA, a chatbot that is designed to immediately answer questions regarding the Meeting and to provide our shareholders with all documentation and links of interest to facilitate their participation in the event.


 Based on artificial intelligence

AVA is a chatbot, software based on artificial intelligence that can answer all of our shareholders' questions online and in real time.

 Available to all

AVA is available to the public through the corporate website and through the Investor Relations mobile app, without the need for prior registration.


You can access AVA through any type of device and interact both by text and by voice*.


Accessibility compatible with the other corporate web applications.


AVA is available in Spanish and in English.

 Updated content

The Advanced Virtual Assistant offers content similar to that offered in previous years by the Shareholder's Guide, with all details regarding the holding of the General Shareholders' Meeting and how to participate in it. In addition, as a new development, AVA includes useful information and links of interest to both Iberdrola's shareholders and those people who want to acquire shares in the company.


1. Access AVA through the website of the General Shareholders' Meeting or by typing www.ava.iberdrola.com directly in your browser's navigation bar.

2. On the initial screen, you can enter your question by text or by voice* or, if you prefer, select one of the frequently asked questions.

3. AVA will propose questions relating to your request in order to easily resolve your concerns.

4. If you do not find an appropriate response, AVA will refer you to the free phone (900 100 019) and email (accionistas@iberdrola.com) of the Shareholder's Office, which is always available to answer your questions in a personalised manner.


AVA offers complete information about the 2021 General Shareholders' Meeting, including:



AVA also includes the initiatives through which Iberdrola promotes the engagement of its shareholders, including the following:

Also this year, the Advanced Virtual Assistant includes useful information for shareholders and for those persons interested in acquiring shares of Iberdrola, including:


Iberdrola group was the first Spanish company (and one of the pioneers worldwide) to approve a Shareholder Engagement Policy that clearly formalises the company's commitment to favouring dialogue and closeness with its shareholders. One of its main objectives is a proactive search for two-way interaction with shareholders in order to encourage their engagement in the company's corporate life and forge a sense of belonging.

The General Shareholders' Meeting is unquestionably the main channel for shareholder participation. For that reason we at Iberdrola strive each year to improve their experience and make it increasingly accessible, transparent and inclusive, applying the international ISO 20121 standard regarding sustainable event management systems. The General Shareholders' Meeting has been considered a sustainable event certified by AENOR since 2016 and has the Erronka Garbia environmental seal given by the Basque Government through the state-owned company Ihobe.

Also for this purpose, in 2005 the company began to publish the Shareholder's Guide, which in 2019 became an interactive solution and in 2020 evolved to become the Virtual Shareholders' Assistant, always with the aim of facilitating and further speeding consultations regarding all information related to the Meeting. This year, with AVA, we take another step in engagement with our shareholders. At Iberdrola we continue working to gain first-hand knowledge of the interests of our shareholders through dialogue and participation.


* Function not available in Internet Explorer. On iPhone devices, only available for Safari.